This sounds like something is wrong with the actual code. Please note that codes are case sensitive, and some deals are time sensitive. Instead of typing it, check the origin of the code to be sure it is valid. Try copying and pasting it into the "Gift Card/Promotion Code" box in your Shopping Bag before you "Continue Checkout." Please note that you cannot combine promotional offers. If you happen to apply more than one, we will choose the better deal for you during checkout.