To cancel your subscription, log on to your customer portal or send your name, email address, and order number to: cancel@ilovebundlebox.com and we will cancel your subscription. You must send your cancellation before midnight (eastern standard time) 15 days prior to your renewal date, in order cancel and/or receive a refund for the months you paid towards your undelivered Bundle Box. (Example: To cancel your February 15 subscription, we require an email by 11:59 January 31. If you cancel after the 15 days you will receive a 1-year credit to Bundle Box or HairTraffic.com. Please note that your membership fee will not be refunded. A refunded amount of $49.99 will only be returned if you are receiving your first Bundle Box and are unsatisfied. You must return the hair within 30 days, and it must be unbounded, unused, and undyed and in its original package. You will not receive $25; this amount is not refundable.