Yes, we offer refunds on your initial product. You have 30 days to return your item in its original, unworn, or untampered condition. Hair should remain in its binding and should not be dyed, or shampooed. If you are not satisfied, send the product back to us, along with the container to process your refund. Keep in mind that the $25 subscription fee is non refundable. But at this time we do not refund any payments unless you haven't ever received a Bundle Box. If you purchased a Bundle Box without subscribing and you are returning your Bundle Box, the amount that you paid for your Bundle Box will turn into Bundle Bucks which is redeemable for up to 1 year. Reminder that the membership fee is non-refundable.